Customer Service Representative – Hotel Reservations
Metro Manila | Onsite
Bellsoft Global
About Bellsoft
Bellsoft Global is growing and hiring Customer Service Representatives. Provide customer service, back-office support, and IT-enabled solutions to clients worldwide while enjoying a competitive salary of up to ₱26,000 per month, performance incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our conveniently located offices make commuting easy, offering a stable and rewarding career—just like many of our current team members who chose to grow with us.
Job Description
We are looking for Customer Service Representatives for a Hotel Reservations Account to assist guests with booking inquiries, modifications, and cancellations. You will provide accurate information and ensure a smooth and pleasant experience for travelers.
Key Responsibilities:
Work Schedule & Training:
Shifting schedules, including nights, weekends, and holidays
Comprehensive paid training on hotel reservation processes and company systems
What You’ll Gain:
Requirements
Apply Now
Build your career in hotel reservations with Bellsoft Global. Apply today to help guests enjoy seamless booking experiences while developing your professional skills.
Metro Manila | Onsite
Bellsoft Global
About Bellsoft
Bellsoft Global is growing and hiring Customer Service Representatives. Provide customer service, back-office support, and IT-enabled solutions to clients worldwide while enjoying a competitive salary of up to ₱26,000 per month, performance incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our conveniently located offices make commuting easy, offering a stable and rewarding career—just like many of our current team members who chose to grow with us.
Job Description
We are looking for Customer Service Representatives for a Hotel Reservations Account to assist guests with booking inquiries, modifications, and cancellations. You will provide accurate information and ensure a smooth and pleasant experience for travelers.
Key Responsibilities:
- Handle inbound customer inquiries via phone, chat, or email
- Provide accurate information on hotel availability, pricing, and amenities
- Assist customers with making, modifying, or canceling reservations
- Resolve questions or concerns efficiently and professionally
- Document all interactions and booking details in the system
- Escalate complex issues to supervisors when necessary
- Maintain service quality, productivity, and customer satisfaction metrics
Work Schedule & Training:
Shifting schedules, including nights, weekends, and holidays
Comprehensive paid training on hotel reservation processes and company systems
What You’ll Gain:
- Hands-on experience in hospitality customer service within the BPO industry
- Opportunities to develop communication, problem-solving, and multitasking skills
- Exposure to a collaborative and fast-paced work environment
Requirements
- High School or Senior High School Graduate (College level or graduate is a plus)
- Strong English communication skills
- Customer-focused, detail-oriented, and solution-driven mindset
- Basic computer skills and ability to multitask
- Willing to work onsite in Metro Manila
- Open to shifting schedules
Apply Now
Build your career in hotel reservations with Bellsoft Global. Apply today to help guests enjoy seamless booking experiences while developing your professional skills.