Non-Voice Agent
Bellsoft Global Contact Solutions is hiring Back Office / Non-Voice Representatives for call center jobs in Ortigas, Metro Manila. Support clients behind the scenes by handling emails, data entry, chat support, and other administrative tasks, while enjoying:
- Competitive salary of up to ₱26,000/month
- Performance incentives and bonuses
- Paid training from Day 1
- Career growth opportunities in BPO and non-voice operations
- HMO coverage for you and your family
- Supportive, people-first work environment
Our conveniently located offices make commuting easy. Join team members who chose to grow with Bellsoft and start a rewarding back-office career in the BPO industry today.
Job Description
As a Non-Voice Account Representative, you will support clients by handling written communications, data management, and administrative tasks, ensuring timely and accurate responses to all inquiries.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via email, chat, or ticketing systems
- Manage and update client data with accuracy and attention to detail
- Process orders, forms, and requests according to standard operating procedures
- Maintain organized records and document updates in the system
- Escalate complex issues to supervisors or specialized teams
- Meet quality, productivity, and client satisfaction targets consistently
Work Schedule & Training
- Flexible shifts, including nights, weekends, and holidays
- Comprehensive paid training from Day 1 to help you succeed in non-voice operations
What You will Gain
- Hands-on experience in a fast-paced, client-focused back-office environment
- Opportunities to advance your BPO and non-voice career
- Exposure to a supportive team that values learning, growth, and mentorship
Requirements
- No prior experience required - full training and mentorship provided
- High School or Senior High School graduates welcome (college preferred)
- Strong written English communication skills
- Fast typing speed and accuracy for efficient non-voice operations
- Attention to detail and problem-solving mindset
- Basic computer literacy and comfort with multitasking
- Willingness to work onsite in Metro Manila
- Flexible with shifting schedules, including nights, weekends, and holidays
Why Join Bellsoft Global?
At Bellsoft Global, we provide:
- Competitive pay and performance-based incentives
- Clear career advancement paths for back-office and non-voice roles
- Dynamic, supportive work environment where your growth is our priority
- Convenient locations across Metro Manila and Rizal - choose from Mandaluyong, San Juan, Pasig, Makati, Quezon City, or Cainta
Start or advance your back-office career with Bellsoft Global Contact Solutions. Click Apply Now to submit your application.