Technical Support Representative
Bellsoft Global Contact Solutions is expanding and hiring Technical Support Representatives for our call center jobs in Ortigas, Metro Manila. Provide expert technical assistance, troubleshoot issues, and deliver IT-enabled solutions to clients worldwide, while enjoying:
- Competitive salary of up to ₱28,000/month
- Performance incentives and bonuses
- Paid training from Day 1
- Career growth opportunities in the BPO and tech support industry
- HMO coverage for you and your family
- Supportive, people-first work environment
Our conveniently located offices make commuting easy. Join our team members who chose to grow with Bellsoft and start a rewarding technical support career in the BPO industry today.
Job Description
As a Technical Support Representative, you will provide timely, professional, and solution-oriented assistance to customers, helping them troubleshoot issues and navigate products and services efficiently.
Key Responsibilities
- Respond promptly to technical inquiries via phone, chat, or email
- Troubleshoot, diagnose, and resolve hardware, software, and system issues
- Guide customers step-by-step and provide clear solutions
- Document all technical interactions, updates, and outcomes in the system
- Escalate complex technical issues to supervisors or specialized teams
- Maintain quality, productivity, and customer satisfaction targets consistently
Work Schedule & Training
- Shifting schedule, including nights, weekends, and holidays
- Comprehensive paid technical support training from Day 1
What You will Gain
- Hands-on experience solving technical challenges in a fast-paced environment
- Opportunities to advance your BPO and tech support career
- Exposure to a supportive team that values learning, growth, and mentorship
Requirements
- No prior experience required - full training and mentorship provided
- High School or Senior High School graduates welcome (college preferred)
- Strong verbal and written English skills for clear technical communication
- Problem-solving mindset with patience and attention to detail
- Basic computer literacy and familiarity with software troubleshooting
- Willingness to work onsite in Metro Manila
- Flexible with shifting schedules, including nights, weekends, and holidays
Why Join Bellsoft Global?
At Bellsoft Global, we provide:
- Competitive pay and performance-based incentives
- Clear career advancement paths for technical support and CSR roles
- Dynamic, supportive work environment where your growth is our priority
- Convenient locations across Metro Manila and Rizal - choose from Mandaluyong, San Juan, Pasig, Makati, Quezon City, or Cainta
Start or advance your technical support career with Bellsoft Global Contact Solutions. Click Apply Now to submit your application.