Customer Service Representative – Travel

Metro Manila -Ortigas / BGC Taguig | Onsite
Bellsoft Global

Job Description
We are seeking Customer Service Representatives for a Travel Account to assist customers with travel inquiries, bookings, and related services. You will provide accurate information, support reservations, and ensure a seamless experience for travelers.

Key Responsibilities:

Handle inbound customer inquiries via phone, chat, or email
Provide accurate information on travel services, bookings, schedules, and promotions
Assist customers with flight, hotel, or package reservations
Resolve questions or concerns professionally and efficiently
Document all customer interactions and updates in the system
Escalate complex travel-related issues to supervisors when needed
Maintain service quality, productivity, and customer satisfaction metrics

Work Schedule & Training:

Shifting schedules, including nights, weekends, and holidays
Comprehensive paid training on travel services and company systems

What You’ll Gain:

Hands-on experience in travel-related customer service within the BPO industry
Opportunities to develop communication, problem-solving, and customer support skills
A dynamic, fast-paced, and collaborative work environment

Requirements

High School or Senior High School Graduate (College level or graduate is a plus)
Strong English communication skills
Customer-focused, detail-oriented, and solution-driven mindset
Basic computer skills and ability to multitask
Willing to work onsite in Metro Manila
Open to shifting schedules

Apply Now
Build your career in travel customer service with Bellsoft Global. Apply today to help travelers and deliver excellent support while developing your professional skills.