Customer Service Representative – Retail Account
Bellsoft Global is hiring a Customer Service Representative for a Retail Account in Mandaluyong. This onsite opportunity is ideal for applicants with strong communication and customer service skills who want to grow their career in the BPO industry. As a Customer Service Representative, you will assist customers with retail-related concerns, product inquiries, orders, and account support while delivering excellent customer service.
Day-to-Day Responsibilities
- Handle customer inquiries related to products, orders, billing, and account concerns
- Assist customers with order tracking, returns, exchanges, and promotions
- Provide accurate information about products, services, and company policies
- Resolve customer concerns professionally and efficiently
- Update customer records and document interactions in the system
- Coordinate with internal teams to ensure customer satisfaction
- Maintain quality service standards and achieve performance targets
Candidate Requirements
- At least a Senior High School graduate or College graduate
- With or without BPO experience are welcome to apply
- Experience in retail, sales, hospitality, food service, or customer-facing roles is an advantage
- Strong English communication and interpersonal skills
- Basic computer navigation and multitasking skills
- Willing to work onsite in Mandaluyong
- Amenable to shifting schedules, weekends, and holidays if needed
What We Offer
- Competitive salary package of up to ₱28,000
- Paid training and onboarding support from Day 1
- Career growth and promotion opportunities
- Government-mandated benefits
- Performance incentives and employee engagement programs
- Supportive and team-oriented work environment
- Opportunity to gain experience in the retail and customer service industry
Apply Today
Start your career as a Call Center Agent in Mandaluyong with Bellsoft Global. Join our Retail Account team today and take advantage of competitive pay, professional growth, and long-term career opportunities.