Customer Service Representative – Retail Account
Bellsoft Global is hiring a Customer Service Representative for a Retail Account in Metro Manila. This onsite opportunity is perfect for individuals who enjoy helping customers and want to build a rewarding career in the BPO industry. As a Customer Service Representative, you will assist customers with product inquiries, orders, account concerns, and retail-related support while delivering an outstanding customer experience.
Day-to-Day Responsibilities
- Handle customer inquiries regarding products, orders, billing, and account concerns
- Assist customers with order tracking, returns, exchanges, and refunds
- Provide accurate information about products, promotions, and company policies
- Resolve customer concerns efficiently and professionally
- Update customer records and document interactions accurately
- Coordinate with internal departments to ensure timely issue resolution
- Meet quality standards and performance goals while maintaining customer satisfaction
Candidate Requirements
- At least a Senior High School graduate or College graduate
- With or without BPO experience are welcome to apply
- Experience in retail, sales, hospitality, food service, or customer-facing roles is an advantage
- Strong English communication and interpersonal skills
- Basic computer navigation and multitasking abilities
- Willing to work onsite in Metro Manila
- Amenable to shifting schedules, weekends, and holidays if required
What We Offer
- Competitive salary package of up to ₱28,000
- Paid training and onboarding support from Day 1
- Career growth and internal promotion opportunities
- Government-mandated benefits
- Performance incentives and recognition programs
- Supportive and team-oriented work culture
- Opportunity to gain valuable experience in retail customer support
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Start your career as a Call Center Agent in Metro Manila with Bellsoft Global. Join our Retail Account team today and take advantage of competitive compensation, professional development, and exciting career opportunities in the BPO industry.