Call Center Agent – Tech Support Account
Bellsoft Global is hiring a Call Center Agent for a Tech Support account in Ortigas. This onsite opportunity is ideal for applicants with strong communication and problem-solving skills who want to build a long-term career in the BPO industry. As a Call Center Agent, you will assist customers with technical concerns, troubleshooting, product inquiries, and account support while delivering excellent customer service.
Day-to-Day Responsibilities
- Assist customers with technical troubleshooting and account-related concerns
- Handle inbound customer inquiries through phone, email, or chat support
- Provide step-by-step guidance for resolving technical issues
- Escalate complex concerns to the appropriate support teams when needed
- Update customer records and document interactions accurately
- Maintain quality service standards and achieve performance targets
- Deliver professional and customer-focused support during every interaction
Candidate Requirements
- At least a Senior High School graduate or College graduate
- With or without BPO experience are welcome to apply
- Experience in technical support, IT, electronics, retail tech, or customer-facing roles is an advantage
- Strong English communication and analytical skills
- Basic computer navigation and troubleshooting knowledge
- Willing to work onsite in Ortigas
- Amenable to shifting schedules, weekends, and holidays if needed
What We Offer
- Competitive salary package of up to ₱28,000
- Paid training and onboarding support from Day 1
- Career growth and promotion opportunities
- Government-mandated benefits
- Performance incentives and employee engagement programs
- Supportive and professional work environment
- Opportunity to build technical and customer service expertise
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Start your career as a Call Center Agent in Ortigas with Bellsoft Global. Join our Tech Support account team today and take advantage of competitive pay, professional growth, and long-term opportunities in the BPO industry.