Travel Account Customer Service Representative | Bellsoft Global
Bellsoft Global is hiring Travel Account Customer Service Representatives for our Metro Manila sites. The salary is up to ₱26,000 per month.
If you're a fresh graduate or starting your BPO career, this opportunity is for you. No prior BPO experience is required for select Travel Account positions.
As a Travel Account Customer Service Representative, you'll assist customers with flight and hotel reservations. You'll also handle booking changes, cancellations, and other travel-related inquiries.
What You Can Expect From Us
At Bellsoft Global, we believe in developing careers through training, support, and professional growth.
Benefits and Compensation
- Salary of up to ₱26,000 per month
- Paid training from Day 1
- Performance-based incentives and rewards
- Career growth and internal promotion opportunities
- Exposure to international travel and hospitality support operations
- Supportive, collaborative, and people-first work environment
What We Are Looking For
We're looking for customer-focused individuals who are ready to learn and help travelers.
Qualifications
- High School or Senior High School graduate
- College level or graduate is an advantage
- No BPO or call center experience required for select accounts
- Fresh graduates and first-time BPO applicants are welcome
- Strong English communication skills
- Good customer service and problem-solving skills
- Basic computer knowledge
- Willing to work onsite in Metro Manila
- Open to shifting schedules, including nights, weekends, and holidays
What You Will Be Doing
As a Travel Account Customer Service Representative, you'll support customers before, during, and after their travel.
Job Responsibilities
- Assist customers with flight, hotel, and travel reservations
- Handle booking changes and cancellations
- Answer travel-related questions
- Provide information about travel policies and schedules
- Assist with baggage and itinerary concerns
- Resolve customer concerns professionally
- Update customer information in internal systems
- Coordinate with internal teams when needed
- Meet quality, productivity, and customer satisfaction goals
Training and Work Setup
New hires receive training before handling customer interactions.
What You Can Expect
- Paid onboarding and training
- Hands-on coaching from experienced trainers
- Travel account and reservation system training
- Account-specific process training
- Continuous learning and professional development
- Onsite work setup
- Shifting schedules based on business requirements
Build Your Career With Bellsoft Global
Bellsoft Global supports employees through training, mentorship, and career development.
Whether you're a fresh graduate or starting a new career, you'll gain valuable customer service skills.
You'll also gain experience supporting travel and hospitality customers.
No prior BPO experience is required for select accounts. Training is provided to help qualified applicants prepare for the role.
Why Join Bellsoft Global?
Bellsoft Global provides opportunities for training and career growth.
Employees may build their careers toward roles such as:
- Team Leader
- Quality Analyst
- Trainer
- Workforce Analyst
- Operations Management
Work Locations
Applicants may be assigned to an available Bellsoft Global site in Metro Manila or nearby areas.
Main Site
- Ortigas Avenue, Mandaluyong City
Other Available Sites
- Quezon City
- Pasig City
- Mandaluyong City
- San Juan
- Makati City
- Cainta, Rizal
Bellsoft's current site information lists these locations among its Metro Manila and Rizal sites.
Frequently Asked Questions
Do I need BPO or call center experience?
No. BPO or call center experience is not required for select Travel Account positions. Fresh graduates and first-time BPO applicants are welcome to apply.
What does a Travel Account Customer Service Representative do?
A Travel Account Customer Service Representative helps customers with travel bookings and related concerns.
This can include flight reservations, hotel bookings, itinerary changes, cancellations, and travel inquiries.
Do I need experience with travel booking systems?
Previous experience with travel reservation systems is not required for the current entry-level Travel Account listings. Account-specific training is provided.
Is this an onsite or work-from-home Travel Account job?
This is an onsite position. Applicants should be willing to work at an available Bellsoft Global site in Metro Manila.
What is the salary for this Travel Account position?
The current Travel Account listings advertise salaries of up to ₱26,000 per month for several Metro Manila positions. Other Travel Account openings may have different salary packages.
What types of travel concerns will I assist customers with?
Depending on the client account, you may assist with:
- Flight reservations
- Hotel bookings
- Itinerary changes
- Cancellations
- Baggage inquiries
- Travel policies
- Schedule updates
- Refund-related questions
- Other travel-related requests
Apply Today
Looking for Travel Account jobs in Metro Manila?
Bellsoft Global offers Travel Account opportunities with paid training and career growth opportunities.
If you're ready to start your BPO career, check the available position and submit your application.
No experience? No problem. Apply today and start building your career with Bellsoft Global.
Explore Other BPO Opportunities
Not the right fit for this position? Explore our other openings:
- Telco Account
- Technical Support Account
- Hotel Reservation Account
- Sales Account
- Chat Support Representative
- Healthcare Account
- Insurance Account
- Financial Account