Customer Service Representative – Travel Account
Bellsoft Global is hiring a Customer Service Representative for a Travel Account in Ortigas. This onsite opportunity is ideal for applicants with strong communication and customer service skills who want to grow their career in the BPO industry. As a Customer Service Representative, you will assist customers with travel bookings, itinerary changes, reservation concerns, and travel-related inquiries while delivering excellent customer support.
Day-to-Day Responsibilities
- Assist customers with flight bookings, hotel reservations, and travel inquiries
- Handle customer concerns related to itineraries, cancellations, and schedule changes
- Provide accurate information about travel services, policies, and promotions
- Resolve customer issues professionally and efficiently
- Update customer records and booking details in the system
- Coordinate with internal teams to address travel-related concerns
- Maintain quality service standards and meet performance goals
Candidate Requirements
- At least a Senior High School graduate or College graduate
- With or without BPO experience are welcome to apply
- Experience in travel, tourism, hospitality, retail, or customer-facing roles is an advantage
- Strong English communication and interpersonal skills
- Basic computer navigation and multitasking skills
- Willing to work onsite in Ortigas
- Amenable to shifting schedules, weekends, and holidays if needed
What We Offer
- Competitive salary package of up to ₱28,000
- Paid training and onboarding support from Day 1
- Career growth and promotion opportunities
- Government-mandated benefits
- Performance incentives and employee engagement programs
- Supportive and professional work environment
- Opportunity to gain experience in the travel and customer service industry
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Start your career as a Call Center Agent in Ortigas with Bellsoft Global. Join our Travel Account team today and take advantage of competitive pay, professional growth, and exciting career opportunities in the BPO industry.