Call Center Agent – Healthcare Account
Bellsoft Global is hiring a Call Center Agent for a Healthcare Account in Mandaluyong. This onsite opportunity is ideal for applicants with strong communication skills and a passion for helping others. As a Call Center Agent, you will assist customers with healthcare-related concerns, appointment inquiries, billing questions, and account support while providing exceptional customer service.
Day-to-Day Responsibilities
- Handle healthcare-related customer inquiries through phone, email, or chat support
- Assist customers with appointments, billing concerns, and account information
- Provide accurate information regarding healthcare services, benefits, and policies
- Resolve customer concerns professionally and efficiently
- Update customer records and document interactions accurately
- Follow healthcare compliance and data privacy guidelines
- Maintain quality standards and achieve performance targets
Candidate Requirements
- At least a Senior High School graduate or College graduate
- With or without BPO experience are welcome to apply
- Experience in healthcare, pharmacy, hospitality, retail, or customer-facing roles is an advantage
- Strong English communication and interpersonal skills
- Basic computer navigation and multitasking abilities
- Willing to work onsite in Mandaluyong
- Amenable to shifting schedules, weekends, and holidays if required
What We Offer
- Competitive salary package of up to ₱28,000
- Paid training and onboarding support from Day 1
- Career growth and promotion opportunities
- Government-mandated benefits
- Performance incentives and employee recognition programs
- Supportive and professional work environment
- Opportunity to gain valuable experience in the healthcare industry
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Start your career as a Call Center Agent in Mandaluyong with Bellsoft Global. Join our Healthcare Account team today and take advantage of competitive pay, professional development, and long-term career opportunities in the BPO industry.