Telco Account Customer Service Representative | Bellsoft Global
Bellsoft Global is hiring Telco Account Customer Service Representatives for onsite positions with a salary of up to ₱26,000 per month.
No BPO or call center experience is required. If you're a fresh graduate, first-time job seeker, career shifter, or ready to explore a new career direction, this Telco Account opportunity can help you build customer service and technical support skills.
Ready to Connect With a New Career?
Maybe you're looking for better income, new skills, and a career path with room to grow. You may also want a role where you can learn about technology and help customers solve everyday service concerns.
A Telco Account gives you the chance to learn about mobile services, internet connections, billing, account management, and basic technical support.
You'll develop communication, problem-solving, and customer service skills while helping customers with their telecom needs.
You bring the willingness to learn. We'll help you build the skills to move forward.
What You Can Gain at Bellsoft Global
Compensation & Benefits
Salary of up to ₱26,000 per month
Paid training from Day 1
Performance-based incentives and rewards
Career growth and internal advancement opportunities
Exposure to international telecommunications operations
Supportive onsite work environment
Opportunities to build customer service and technical support skills
Bring Your Potential. We'll Help You Grow.
What We're Looking For
High School or Senior High School graduate
College undergraduate or graduate is an advantage
No BPO or call center experience required
Fresh graduates and first-time job seekers are welcome
Career shifters are encouraged to apply
No previous telco experience required
Good English communication skills
Customer service and problem-solving skills
Basic computer knowledge
Willingness to learn new systems and processes
Ability to explain information clearly
Willing to work onsite
Amenable to shifting schedules, including nights, weekends, and holidays
Must reside in Cainta, Makati, Manila, Mandaluyong, Marikina, Pasig, San Juan, Taytay, or nearby Rizal
Help Customers Stay Connected
As a Telco Account Customer Service Representative, you'll help customers with mobile, internet, billing, and account-related concerns.
You'll provide clear information and guide customers through solutions based on account procedures.
What You'll Do
Handle inquiries about mobile, internet, and telecom services
Assist with billing and payment concerns
Help customers with account updates and service requests
Provide information about plans, features, and services
Perform basic troubleshooting for common service concerns
Guide customers through account and service processes
Document customer interactions accurately
Escalate complex technical or account concerns when needed
Meet quality, productivity, and customer satisfaction goals
Learn the Systems. Build Your Confidence.
Telco services involve different systems, products, and troubleshooting processes. If you're new to the industry, there's a lot to learn.
Bellsoft Global provides paid training and account-specific coaching to help you understand the tools, products, processes, and customer support standards used in the Telco Account.
Your Training Includes
Paid onboarding and training
Telecom product and service training
Basic troubleshooting training
System and tool navigation
Customer support procedures
Hands-on coaching from experienced trainers
Continuous learning and skills development
Account-specific guidance and support
Your Next Opportunity Is Onsite
Bellsoft Global Main Site
Ortigas Avenue, Mandaluyong City
Applicants should be residing in or near:
Cainta
Makati
Manila
Mandaluyong
Marikina
Pasig
San Juan
Taytay
This Telco Account position is onsite. Applicants must also be amenable to shifting schedules.
Start in Customer Service. Grow Into More.
A Telco Account can help you build experience in telecommunications, customer service, billing support, troubleshooting, account management, and technical assistance.
As you gain experience and meet performance requirements, you may have opportunities to explore roles such as Senior Associate, Quality Assurance, Trainer, Workforce Management, Technical Support, or Operations.
Opportunities depend on performance, qualifications, and available openings.
Your first telco role can be the starting point for a career that keeps moving forward.
Frequently Asked Questions
1. Do I need BPO or telco experience to apply?
No. BPO, call center, or previous telecommunications experience is not required. Fresh graduates, first-time job seekers, and career shifters are welcome to apply.
2. What does a Telco Account Customer Service Representative do?
A Telco Account CSR assists customers with mobile services, internet, billing, payments, account concerns, service requests, and basic technical issues.
3. Do I need a technical background?
No. A technical background is not required. You'll receive training on the products, systems, and basic troubleshooting processes needed for the Telco Account.
4. What skills are important for this role?
You'll need good English communication, customer service, problem-solving, basic computer skills, and willingness to learn. Being able to explain information clearly is also important.
5. How much can I earn as a Telco Account CSR?
The salary is up to ₱26,000 per month. Performance-based incentives and rewards may also be available.
6. Is the Telco Account position onsite?
Yes. This is an onsite position at Bellsoft Global's Ortigas Avenue site in Mandaluyong City. Applicants must be amenable to onsite work and shifting schedules.
Ready to Build Your Next Chapter?
You don't need previous BPO or telco experience to get started.
If you're a fresh graduate, first-time BPO applicant, career shifter, or ready to learn something new, this Telco Account opportunity can help you build customer service and technical support skills.
Bring your curiosity, problem-solving mindset, and willingness to learn.
Apply today and take your next step with Bellsoft Global.
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