Healthcare Account Customer Service Representative | Bellsoft Global
Start Your Career in Healthcare Customer Support — No Experience Required
Bellsoft Global is hiring Healthcare Account Customer Service Representatives for our Metro Manila sites with a salary of up to ₱26,000 per month.
No BPO or call center experience is required. If you're a fresh graduate or looking to start your career in healthcare customer support, this opportunity is for you.
As a Healthcare Account Customer Service Representative, you'll assist patients, healthcare members, and providers with healthcare plans, benefits, claims, and account-related inquiries while delivering accurate, empathetic, and professional customer support.
What You Can Expect From Us
At Bellsoft Global, we believe in developing careers through continuous learning, professional growth, and employee support.
Benefits and Compensation
- Competitive salary of up to ₱26,000 per month
- Paid training from Day 1
- Performance-based incentives and rewards
- Career growth and internal promotion opportunities
- Exposure to international healthcare and patient support operations
- Supportive, collaborative, and people-first work environment
What We Are Looking For
We're looking for motivated and customer-focused individuals who are ready to build a rewarding career in healthcare customer support.
Qualifications
- At least High School Graduate (Old Curriculum), Senior High School Graduate, or College Graduate
- No BPO or call center experience required
- Fresh graduates are welcome to apply
- Strong English communication skills, both written and verbal
- Excellent customer service and problem-solving skills
- Basic computer knowledge
- Ability to multitask in a fast-paced environment
- Willing to work onsite in Metro Manila
- Open to shifting schedules, including nights, weekends, and holidays
What You Will Be Doing
As a Healthcare Account Customer Service Representative, you'll help patients, healthcare members, and providers by delivering exceptional customer service and accurate healthcare support.
Job Responsibilities
- Handle customer inquiries regarding healthcare coverage, benefits, claims, and provider information
- Assist members with account verification and healthcare-related concerns
- Provide accurate information about healthcare plans, policies, and services
- Resolve customer concerns with professionalism, empathy, and efficiency
- Document customer interactions and update records in internal systems
- Coordinate with healthcare providers and internal departments when necessary
- Maintain confidentiality and follow healthcare policies and data privacy standards
- Meet quality assurance, productivity, and customer satisfaction goals
Training and Work Setup
Every new employee receives comprehensive training before handling live customer interactions.
What You Can Expect
- Paid onboarding and training program
- Hands-on coaching from experienced trainers
- Healthcare account and compliance training
- Continuous learning and career development
- Fast-paced yet supportive work environment
- Onsite work setup
- Shifting schedules based on business requirements
Build Your Career With Bellsoft Global
Bellsoft Global is committed to helping employees build successful careers in healthcare customer service.
You'll gain valuable experience supporting patients and healthcare members while developing skills in healthcare benefits, claims assistance, customer service, and communication.
No prior BPO experience is required. Qualified applicants will receive the necessary training and support to prepare for their assigned healthcare account.
Why Join Bellsoft Global?
We invest in our employees through continuous training, mentorship, and opportunities for career advancement.
Employees can build career paths toward roles such as:
- Team Leader
- Quality Analyst
- Trainer
- Workforce Analyst
- Operations Management
At Bellsoft Global, your professional growth is our priority.
Work Locations
You may be assigned to any of our available Metro Manila sites.
Main Site
- Ortigas Avenue, Mandaluyong City
Other Available Sites
- Quezon City
- Pasig City
- Mandaluyong City
- San Juan
- Makati City
- Cainta, Rizal
Frequently Asked Questions
1. What does a Healthcare Account Customer Service Representative do?
A Healthcare Account Customer Service Representative assists patients, healthcare members, and providers with healthcare plans, benefits, claims, account verification, and other healthcare-related inquiries while providing professional and empathetic customer support.
2. Do I need healthcare or BPO experience to apply?
No. Healthcare and BPO experience are not required. Fresh graduates and applicants with no previous call center experience are welcome to apply. Successful hires will receive account-specific training.
3. Is this an onsite or work-from-home Healthcare Account job?
This is an onsite position. Successful applicants will work at one of Bellsoft Global's available Metro Manila sites.
4. What is the salary for this Healthcare Account Customer Service Representative position?
Qualified applicants can earn up to ₱26,000 per month, depending on qualifications and the assigned healthcare account. Performance-based incentives may also be available.
5. What types of healthcare concerns will I handle?
Depending on the assigned healthcare account, you may assist customers with health insurance benefits, medical claims, provider information, eligibility verification, healthcare coverage, account updates, and other member support inquiries while following applicable privacy and compliance procedures.
Apply Today
If you're searching for Healthcare Account jobs, Healthcare Customer Service Representative jobs, or no-experience BPO jobs in Metro Manila, Bellsoft Global offers an excellent opportunity to start your career.
Join a company that values your potential, provides paid training from Day 1, and offers opportunities for professional development and career advancement.
No experience? No problem. Apply today and start building your future with Bellsoft Global.