Telco Account Customer Service Representative | Bellsoft Global
Start Your Career in Telecommunications — No Experience Required
Bellsoft Global is hiring Telco Account Customer Service Representatives for our Metro Manila sites with a salary of up to ₱26,000 per month.
No BPO or call center experience is required. If you're a fresh graduate or looking to start your career in customer service and telecommunications, this opportunity is for you.
As a Telco Account Customer Service Representative, you'll assist customers with mobile, internet, cable, billing, and account-related concerns while providing professional customer support and basic technical assistance.
What You Can Expect From Us
At Bellsoft Global, we believe in helping employees build long-term careers through continuous learning, support, and professional development.
Benefits and Compensation
- Competitive salary of up to ₱26,000 per month
- Paid training from Day 1
- Performance-based incentives and rewards
- Career growth and internal promotion opportunities
- Exposure to international telecommunications and customer support operations
- Supportive, collaborative, and people-first work environment
What We Are Looking For
We're looking for motivated and customer-focused individuals who are ready to start a rewarding career in the telecommunications and BPO industry.
Qualifications
- At least High School Graduate (Old Curriculum), Senior High School Graduate, or College Graduate
- No BPO or call center experience required
- Fresh graduates are welcome to apply
- Strong English communication skills, both written and verbal
- Excellent customer service and problem-solving skills
- Basic computer knowledge
- Ability to multitask in a fast-paced environment
- Willing to work onsite in Metro Manila
- Open to shifting schedules, including nights, weekends, and holidays
What You Will Be Doing
As a Telco Account Customer Service Representative, you'll support customers with their telecommunications needs while delivering excellent service.
Job Responsibilities
- Handle customer inquiries about mobile, internet, cable, and billing services
- Assist with service activations, upgrades, renewals, and account updates
- Troubleshoot basic technical concerns
- Explain plans, promotions, and available services
- Resolve customer concerns professionally and efficiently
- Update customer records accurately
- Escalate complex technical issues when needed
- Meet quality, productivity, and customer satisfaction goals
Training and Work Setup
Every new employee receives comprehensive training before handling live customer interactions.
What You Can Expect
- Paid onboarding and training program
- Hands-on coaching from experienced trainers
- Telecommunications product and systems training
- Basic technical troubleshooting training
- Continuous learning and career development
- Fast-paced yet supportive work environment
- Onsite work setup
- Shifting schedules based on business requirements
Build Your Career With Bellsoft Global
Working in a Telco account helps you develop valuable customer service, communication, technical support, and problem-solving skills that are highly sought after across the BPO industry.
Whether you're a fresh graduate or starting your first BPO job, you'll receive the training and support needed to develop your skills and succeed in your role.
Why Join Bellsoft Global?
We invest in our employees through continuous coaching, mentorship, and career advancement opportunities.
Employees can build career paths toward roles such as:
- Team Leader
- Quality Analyst
- Trainer
- Workforce Analyst
- Technical Support
- Operations Management
At Bellsoft Global, your potential today can become the foundation for tomorrow's career growth.
Work Locations
You may be assigned to any of our available Metro Manila sites.
Main Site
- Ortigas Avenue, Mandaluyong City
Other Available Sites
- Quezon City
- Pasig City
- Mandaluyong City
- San Juan
- Makati City
- Cainta, Rizal
Frequently Asked Questions
1. Is a Telco account difficult?
A Telco account can be fast-paced because customers may contact you about billing, mobile services, internet connectivity, or technical concerns. However, you'll receive paid training, coaching, and ongoing support to help you build the knowledge and confidence needed to succeed.
2. Why should I choose a Telco account?
A Telco account helps you develop valuable skills in customer service, communication, technical troubleshooting, and problem-solving. These skills are highly transferable and can open opportunities for promotion or movement into other BPO accounts.
3. Do I need BPO or call center experience to apply?
No. BPO or call center experience is not required. Fresh graduates and applicants with no previous BPO experience are welcome to apply.
4. What is the salary for this Telco Account Customer Service Representative position?
Qualified applicants can earn up to ₱26,000 per month, depending on qualifications and the assigned account. Performance-based incentives may also be available.
5. What types of customer concerns will I handle?
You'll assist customers with mobile plans, internet services, billing concerns, account updates, service activations, upgrades, and basic technical troubleshooting while providing excellent customer service.
6. Is paid training provided even if I don't have Telco experience?
Yes. Bellsoft Global provides paid training starting on Day 1. No previous Telco or BPO experience is required. You'll receive account-specific training before handling live customer interactions.
Apply Today
If you're searching for Telco Account jobs, Telecommunications Customer Service Representative jobs, or no-experience BPO jobs in Metro Manila, Bellsoft Global offers an excellent opportunity to start your career.
Join a company that values your potential, provides paid training from Day 1, and offers opportunities for professional development and career advancement in the telecommunications industry.
No experience? No problem. Apply today and start building your future with Bellsoft Global.