Travel Account Customer Service Representative | Bellsoft Global
Start Your Career in the Travel and Hospitality Industry — No Experience Required
Bellsoft Global is hiring Travel Account Customer Service Representatives for our Metro Manila sites, offering a salary of up to ₱26,000 per month.
If you're a fresh graduate or looking to start your BPO career, this opportunity is for you. No prior BPO or call center experience is required.
As a Travel Account Customer Service Representative, you'll assist customers with flight and hotel reservations, booking changes, cancellations, and other travel-related inquiries while delivering exceptional customer service and helping ensure a seamless travel experience.
What You Can Expect From Us
At Bellsoft Global, we believe in developing careers through continuous learning, professional growth, and employee support.
Benefits and Compensation
Competitive salary of up to ₱26,000 per month
Paid training from Day 1
Performance-based incentives and rewards
Career growth and internal promotion opportunities
Exposure to international travel and hospitality support operations
Supportive, collaborative, and people-first work environment
What We Are Looking For
We're seeking customer-focused individuals who are passionate about helping travelers and interested in building a career in the BPO and travel industry.
Qualifications
At least High School Graduate (Old Curriculum), Senior High School Graduate, or College Graduate
No BPO or call center experience required
Fresh graduates are welcome to apply
Strong English communication skills, both written and verbal
Excellent customer service and problem-solving skills
Basic computer knowledge
Ability to multitask in a fast-paced environment
Willing to work onsite in Metro Manila
Open to shifting schedules, including nights, weekends, and holidays
What You Will Be Doing
As a Travel Account Customer Service Representative, you'll support customers before, during, and after their travel.
Job Responsibilities
Assist customers with flight, hotel, and travel reservations
Handle booking modifications, cancellations, and travel inquiries
Provide accurate information about travel policies, schedules, baggage, and promotions
Resolve customer concerns professionally and efficiently
Process reservations and update customer information in internal systems
Coordinate with travel partners and internal teams for complex requests
Meet quality assurance, productivity, and customer satisfaction goals
Training and Work Setup
Every new employee receives comprehensive training before handling live customer interactions.
What You Can Expect
Paid onboarding and training program
Hands-on coaching from experienced trainers
Travel account and reservation system training
Continuous learning and career development
Fast-paced yet supportive work environment
Onsite work setup
Shifting schedules based on business requirements
Build Your Career With Bellsoft Global
Bellsoft Global is more than just a workplace—we're committed to helping employees build successful careers in customer service and travel support.
Whether you're a fresh graduate, a career starter, or someone interested in the travel industry, you'll gain valuable skills while working with international clients in a dynamic environment.
No prior BPO experience is required. You'll receive the training and support needed to prepare you for your role.
Why Join Bellsoft Global?
We invest in our people through continuous training, mentorship, and internal career advancement opportunities.
Employees can build career paths toward roles such as:
Team Leader
Quality Analyst
Trainer
Workforce Analyst
Operations Management
At Bellsoft Global, your career growth matters.
Work Locations
You may be assigned to any of our available Metro Manila sites.
Main Site
Ortigas Avenue, Mandaluyong City
Other Available Sites
Quezon City
Pasig City
Mandaluyong City
San Juan
Makati City
Cainta, Rizal
Frequently Asked Questions
1. Do I need BPO or call center experience?
No. BPO or call center experience is not required. Fresh graduates and applicants with no previous BPO experience are welcome to apply.
2. What does a Travel Account Customer Service Representative do?
A Travel Account Customer Service Representative assists customers with flight bookings, hotel reservations, itinerary changes, cancellations, and other travel-related concerns while providing excellent customer service through phone, chat, or email.
3. Do I need experience with travel booking systems like Amadeus or Sabre?
No. Previous experience with travel reservation systems is not required. Account-specific training may be provided to qualified new hires.
4. Is this an onsite or work-from-home Travel Account job?
This is an onsite position. Successful applicants will work at one of Bellsoft Global's available Metro Manila sites.
5. What is the salary for this Travel Account Customer Service Representative position?
Qualified applicants can earn up to ₱26,000 per month, depending on qualifications and the assigned travel account. Performance-based incentives may also be available.
6. What types of travel concerns will I assist customers with?
You may assist customers with flight reservations, hotel bookings, itinerary changes, cancellations, baggage inquiries, travel policies, schedule updates, refunds, and other travel-related requests, depending on the client account.
Apply Today
If you're searching for Travel Account jobs, Travel Customer Service Representative jobs, or no-experience BPO jobs in Metro Manila, Bellsoft Global offers an excellent opportunity to start your career.
Join a team that values your potential, provides paid training from Day 1, and offers opportunities for professional growth and career advancement.