Insurance Account Customer Service Representative | Bellsoft Global

Insurance Account Customer Service Representative Jobs in the Philippines | Up to ₱26,000 Monthly Salary

Bellsoft Global is hiring Insurance Account Customer Service Representatives for our Metro Manila sites with a salary of up to ₱26,000 per month. No BPO experience is required, making this a great opportunity for newbies and first-time BPO applicants who want to build a career in the insurance industry.

As an Insurance Account Customer Service Representative, you'll assist policyholders with insurance policies, claims, coverage, and account-related inquiries while delivering accurate, professional, and customer-focused support.

What You Can Expect From Us

At Bellsoft Global, we help employees build rewarding careers through continuous learning, professional development, and long-term growth.

Benefits and Compensation

Salary package of up to ₱26,000 per month
Paid training from Day 1
Performance-based incentives and rewards
Career growth and internal promotion opportunities
Exposure to international insurance and financial protection services
Supportive, collaborative, and people-first work environment

What We Are Looking For

We're looking for customer-focused individuals who are ready to learn, grow, and build a career in insurance and customer service.

Qualifications

High School or Senior High School graduate
College undergraduate or graduate is an advantage
No BPO or call center experience required for select accounts
Open to newbies and first-time BPO applicants
Good English communication skills, written and verbal
Basic computer knowledge
Willing to work onsite in Metro Manila
Open to shifting schedules, including nights, weekends, and holidays

What You Will Be Doing

As an Insurance Account Customer Service Representative, you'll help policyholders understand their insurance coverage while providing exceptional customer support.

Job Responsibilities

Handle customer inquiries about insurance policies, coverage, premiums, and benefits
Assist policyholders with account updates, policy changes, and claims status
Provide accurate information about insurance products and procedures
Guide customers through claims filing and documentation requirements
Resolve customer concerns professionally and efficiently
Update policy records and customer information in internal systems
Coordinate with insurance partners and internal teams for escalated concerns
Follow company policies, confidentiality requirements, and data privacy standards
Meet quality assurance, productivity, and customer satisfaction goals

Training & Work Setup

Every new employee receives comprehensive training before handling live customer interactions.

What You Can Expect

Paid onboarding and training program
Hands-on coaching from experienced trainers
Insurance products and claims process training
Continuous learning and career development
Fast-paced yet supportive work environment
Onsite work setup
Shifting schedules based on business requirements

Build Your Career With Bellsoft Global

No BPO experience? No problem.

Bellsoft Global provides opportunities for both new and experienced applicants to develop valuable skills in insurance support, customer service, communication, and problem-solving.

Whether you're a first-time BPO applicant, a fresh graduate, or an experienced professional, you'll receive training and support to help you succeed.

As you gain experience, you can explore career paths in leadership, quality assurance, training, workforce management, claims support, and operations.

Why Join Bellsoft Global?

We invest in our employees through continuous coaching, mentorship, and internal career advancement opportunities.

Whether you're interested in insurance, financial services, or customer support, Bellsoft Global provides the training and support you need to develop your skills and build a successful long-term career.

Work Locations

You may be assigned to any of our available Metro Manila sites.

Main Site

Ortigas Avenue, Mandaluyong City

Other Available Sites

Quezon City
Pasig City
Mandaluyong City
San Juan
Makati City
Cainta, Rizal

Think you're not qualified or looking for other accounts? Check out the positions below!

Frequently Asked Questions

1. What does an Insurance Account Customer Service Representative do?

An Insurance Account Customer Service Representative assists policyholders with insurance policies, coverage, premiums, claims, benefits, policy updates, and other insurance-related inquiries while providing professional customer support.

2. Do I need BPO or insurance experience to apply?

No. BPO or call center experience is not required for select accounts, and newbies and first-time BPO applicants are welcome to apply.

Previous insurance experience may be an advantage but is not always required. Bellsoft Global provides paid training to help you learn insurance products, systems, and account processes.

3. What is the salary for this Insurance Account Customer Service Representative position?

Qualified applicants can earn up to ₱26,000 per month, depending on their qualifications and the assigned insurance account. Performance-based incentives may also be available.

4. Is this an onsite or work-from-home Insurance Account job?

This is an onsite position. Applicants should be willing to work at one of Bellsoft Global's Metro Manila locations.

5. What types of insurance concerns will I handle?

Depending on the assigned account, you may assist customers with policy coverage, premium payments, claims status, policy renewals, beneficiary updates, account information, documentation requirements, and general insurance inquiries while following company compliance and privacy standards.

6. Is paid training provided?

Yes. Bellsoft Global provides paid training starting on Day 1, including insurance products, account processes, system navigation, and customer service best practices before you begin handling live customer interactions.

Apply Today

Looking for Insurance Account jobs, Insurance Customer Service Representative jobs, Insurance Claims Support jobs, or BPO jobs with no experience required?

Bellsoft Global welcomes newbies and experienced applicants who are ready to learn, grow, and build a career in insurance customer service.

More accounts and locations are also available on our website.

Apply today and start building your future with Bellsoft Global.