Travel Account Customer Service Representative | Bellsoft Global
Bellsoft Global is hiring Travel Account Customer Service Representatives for our Metro Manila sites, with a salary of up to ₱26,000 per month. No BPO experience is required for select accounts, making this a great opportunity for newbies and first-time BPO applicants who want to start a career in the travel and hospitality industry.
As a Travel Account Customer Service Representative, you'll assist customers with flight and hotel reservations, booking changes, cancellations, and other travel-related inquiries while delivering exceptional customer service and helping ensure a seamless travel experience.
What You Can Expect From Us
At Bellsoft Global, we believe in developing careers through continuous learning, professional growth, and employee support.
Benefits and Compensation
- Salary package of up to ₱26,000 per month
- Paid training from Day 1
- Performance-based incentives and rewards
- Career growth and internal promotion opportunities
- Exposure to international travel and hospitality support operations
- Supportive, collaborative, and people-first work environment
What We Are Looking For
We're seeking customer-focused individuals who are eager to learn, help travelers, and build a career in the BPO industry.
Qualifications
- High School or Senior High School graduate
- College undergraduate or graduate is an advantage
- No BPO or call center experience required for select accounts
- Open to newbies and first-time BPO applicants
- Strong English communication skills, written and verbal
- Good customer service and problem-solving skills
- Basic computer knowledge
- Willing to work onsite in Metro Manila
- Open to shifting schedules, including nights, weekends, and holidays
What You Will Be Doing
As a Travel Account Customer Service Representative, you'll support customers before, during, and after their travel.
Job Responsibilities
- Assist customers with flight, hotel, and travel reservations
- Handle booking modifications, cancellations, and travel inquiries
- Provide accurate information about travel policies, schedules, baggage, and promotions
- Resolve customer concerns professionally and efficiently
- Process reservations and update customer information in internal systems
- Coordinate with travel partners and internal teams for complex requests
- Meet quality assurance, productivity, and customer satisfaction goals
Training & Work Setup
Every new employee receives comprehensive training before handling live customer interactions.
What You Can Expect
- Paid onboarding and training program
- Hands-on coaching from experienced trainers
- Travel account and reservation system training
- Continuous learning and career development
- Fast-paced yet supportive work environment
- Onsite work setup
- Shifting schedules based on business requirements
Build Your Career With Bellsoft Global
No BPO experience? No problem.
Bellsoft Global is committed to helping both new and experienced applicants build successful careers in customer service and travel support.
Whether you're a first-time BPO applicant, a fresh graduate, or an experienced professional, you'll receive the training and support you need to develop valuable customer service and travel support skills.
Why Join Bellsoft Global?
We invest in our people through continuous training, mentorship, and internal career advancement opportunities.
As you gain experience, you can explore career paths in roles such as Team Leader, Quality Analyst, Trainer, Workforce Analyst, and Operations Management.
At Bellsoft Global, your career growth matters.
Work Locations
You may be assigned to any of our available Metro Manila sites.
Main Site
- Ortigas Avenue, Mandaluyong City
Other Available Sites
- Quezon City
- Pasig City
- Mandaluyong City
- San Juan
- Makati City
- Cainta, Rizal
Looking for other accounts or locations? Check our website for more available opportunities.
Frequently Asked Questions
1. What does a Travel Account Customer Service Representative do?
A Travel Account Customer Service Representative assists customers with flight bookings, hotel reservations, itinerary changes, cancellations, and other travel-related concerns while providing excellent customer service through phone, chat, or email.
2. Do I need BPO or travel experience to apply?
No. BPO or call center experience is not required for select accounts, and newbies and first-time BPO applicants are welcome to apply.
Experience with travel reservation systems may be an advantage but is not necessarily required. Account-specific training may be provided depending on the client.
3. Is this an onsite or work-from-home Travel Account job?
This is an onsite position. Successful applicants will work at one of Bellsoft Global's available Metro Manila sites.
4. What is the salary for this Travel Account Customer Service Representative position?
Qualified applicants can earn up to ₱26,000 per month, depending on qualifications and the assigned travel account. Performance-based incentives may also be available.
5. What types of travel concerns will I assist customers with?
You may help customers with flight reservations, hotel bookings, itinerary changes, cancellations, baggage inquiries, travel policies, schedule updates, refunds, and other travel-related requests depending on the client account.
Apply Today
Looking for Travel Account jobs, Travel Customer Service Representative jobs, or BPO jobs with no experience required?
Bellsoft Global welcomes newbies and experienced applicants who are ready to learn, grow, and build a career in the travel and customer service industry.
More accounts and locations are also available on our website.
Apply today and start your journey with Bellsoft Global.
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