Technical Support Representative | Bellsoft Global

Technical Support Representative Jobs in the Philippines | Up to ₱26,000 Monthly Salary

Bellsoft Global is hiring Technical Support Representatives for our Metro Manila sites with a salary of up to ₱26,000 per month. No BPO experience is required, making this a great opportunity for newbies and first-time BPO applicants who want to build a career in technical support and customer service.

As a Technical Support Representative, you'll assist customers with troubleshooting technical issues related to products, devices, accounts, or services while delivering accurate, efficient, and professional customer support.

What You Can Expect From Us

At Bellsoft Global, we help employees build long-term careers through continuous learning, professional development, and growth opportunities.

Benefits and Compensation

Salary package of up to ₱26,000 per month
Paid training from Day 1
Performance-based incentives and rewards
Career growth and internal promotion opportunities
Exposure to international technical support and IT-enabled operations
Supportive, collaborative, and people-first work environment

What We Are Looking For

We're looking for customer-focused and tech-savvy individuals who enjoy solving problems and helping customers.

Qualifications

High School or Senior High School graduate
College undergraduate or graduate is an advantage
No BPO or call center experience required for select accounts
Open to newbies and first-time BPO applicants
Strong English communication skills, written and verbal
Willing to work onsite in Metro Manila
Open to shifting schedules, including nights, weekends, and holidays

What You Will Be Doing

As a Technical Support Representative, you'll provide technical assistance and help customers resolve product or service-related issues.

Job Responsibilities

Handle customer inquiries via phone, chat, or email
Troubleshoot basic technical issues involving devices, software, accounts, or services
Guide customers through step-by-step troubleshooting procedures
Provide accurate information about products, systems, and services
Escalate complex technical issues to higher-level support teams when necessary
Document customer interactions and troubleshooting steps in internal systems
Meet quality assurance, productivity, and customer satisfaction goals
Follow company procedures, security protocols, and service standards

Training & Work Setup

Every new employee receives comprehensive training before handling live customer interactions.

What You Can Expect

Paid onboarding and training program
Hands-on coaching from experienced trainers
Technical support tools and troubleshooting training
Continuous learning and career development
Fast-paced yet supportive work environment
Onsite work setup
Shifting schedules based on business requirements

Build Your Career With Bellsoft Global

No BPO experience? No problem.

Bellsoft Global provides opportunities for both new and experienced applicants to develop valuable technical, communication, and customer service skills.

Whether you're a first-time BPO applicant, a fresh graduate, or someone looking to strengthen your technical skills, you'll receive training and support to help you succeed.

As you gain experience, you can explore career paths such as Senior Technical Support Representative, Subject Matter Expert (SME), Quality Analyst, Trainer, Team Leader, Workforce Analyst, and IT Support Specialist.

Why Join Bellsoft Global?

We invest in our employees through continuous coaching, mentorship, and internal career advancement opportunities.

Whether you're passionate about technology or simply enjoy solving problems, Bellsoft Global provides the training and support you need to develop your skills and build a long-term career.

Work Locations

You may be assigned to any of our available Metro Manila sites.

Main Site

Ortigas Avenue, Mandaluyong City

Other Available Sites

Quezon City
Pasig City
Mandaluyong City
San Juan
Makati City
Cainta, Rizal

Think you're not qualified or looking for other accounts? Check out the positions below!

Frequently Asked Questions

1. Do I need an IT degree or technical background to become a Technical Support Representative?

No. An IT degree or previous technical support experience is not required for select accounts. Newbies and first-time BPO applicants are welcome to apply. Basic computer knowledge, problem-solving skills, and a willingness to learn are important for the role.

2. Do I need BPO experience to apply?

No. BPO or call center experience is not required for select accounts. Bellsoft Global provides paid training to help new employees develop the technical and customer service skills needed for the role.

3. What types of technical issues will I handle?

Depending on the assigned account, you may assist customers with internet connectivity, devices, software, account access, password resets, troubleshooting, product setup, and other technical concerns.

4. What is the salary for this Technical Support Representative position?

Qualified applicants can earn up to ₱26,000 per month, depending on their qualifications and the assigned account. Performance-based incentives may also be available.

5. Is this an onsite or work-from-home Technical Support job?

This is an onsite position. Applicants should be willing to work at one of Bellsoft Global's Metro Manila locations.

6. Is paid technical training provided?

Yes. Bellsoft Global provides paid training starting on Day 1, including product knowledge, troubleshooting techniques, system navigation, and customer support best practices before you begin handling live customer interactions.

Apply Today

Looking for Technical Support Representative jobs, IT support call center jobs, or BPO jobs with no experience required?

Bellsoft Global welcomes newbies and experienced applicants who are ready to learn, grow, and build a career in technical support and customer service.

More accounts and locations are also available on our website.

Apply today and start building your future with Bellsoft Global.