Retail Account Customer Service Representative | Bellsoft Global

Retail Account Customer Service Representative Jobs in the Philippines | Up to ₱26,000 Monthly Salary

Bellsoft Global is hiring Retail Account Customer Service Representatives for our Metro Manila sites with a salary of up to ₱26,000 per month. No BPO experience is required, making this a great opportunity for newbies and first-time BPO applicants who want to build a career in retail customer service.

As a Retail Account Customer Service Representative, you'll assist customers with orders, product inquiries, returns, refunds, and other shopping-related concerns while delivering fast, accurate, and professional customer support.

What You Can Expect From Us

At Bellsoft Global, we help employees build rewarding careers through continuous learning, professional development, and long-term growth.

Benefits and Compensation

Salary package of up to ₱26,000 per month
Paid training from Day 1
Performance-based incentives and rewards
Career growth and internal promotion opportunities
Exposure to international retail and customer service operations
Supportive, collaborative, and people-first work environment

What We Are Looking For

We're looking for customer-focused individuals who enjoy helping customers and delivering excellent service.

Qualifications

High School or Senior High School graduate
College undergraduate or graduate is an advantage
No BPO or call center experience required for select accounts
Open to newbies and first-time BPO applicants
Strong English communication skills, written and verbal
Basic computer knowledge
Willing to work onsite in Metro Manila
Open to shifting schedules, including nights, weekends, and holidays

What You Will Be Doing

As a Retail Account Customer Service Representative, you'll support customers throughout their shopping experience while ensuring high-quality customer service.

Job Responsibilities

Handle customer inquiries about products, pricing, and order status
Assist with order tracking, returns, refunds, exchanges, and cancellations
Provide accurate information about promotions, store policies, and available products
Resolve customer concerns professionally and efficiently
Process customer requests and update account information in internal systems
Coordinate with logistics, warehouse, or internal teams regarding order concerns
Meet quality assurance, productivity, and customer satisfaction goals

Training & Work Setup

Every new employee receives comprehensive training before handling live customer interactions.

What You Can Expect

Paid onboarding and training program
Hands-on coaching from experienced trainers
Retail account systems and product training
Continuous learning and career development
Fast-paced yet supportive work environment
Onsite work setup
Shifting schedules based on business requirements

Build Your Career With Bellsoft Global

No BPO experience? No problem.

Bellsoft Global provides opportunities for both new and experienced applicants to build valuable skills in customer service, order management, communication, and retail support.

Whether you're a first-time BPO applicant, a fresh graduate, or an experienced professional, you'll receive training and support to help you succeed.

As you grow within the company, you can explore career opportunities in leadership, quality assurance, training, workforce management, and operations.

Why Join Bellsoft Global?

We invest in our employees through continuous coaching, mentorship, and career advancement opportunities.

Whether you're passionate about customer service or looking to start your BPO career, Bellsoft Global provides the training and support you need to develop your skills and grow professionally.

Work Locations

You may be assigned to any of our available Metro Manila sites.

Main Site

Ortigas Avenue, Mandaluyong City

Other Available Sites

Quezon City
Pasig City
Mandaluyong City
San Juan
Makati City
Cainta, Rizal

Think you're not qualified or looking for other accounts? Check out the positions below!

Frequently Asked Questions

1. What does a Retail Account Customer Service Representative do?

A Retail Account Customer Service Representative assists customers with product inquiries, order tracking, returns, refunds, exchanges, promotions, and other shopping-related concerns through phone, chat, or email.

2. Do I need BPO or retail experience to apply?

No. BPO or call center experience is not required for select accounts, and newbies and first-time BPO applicants are welcome to apply.

Previous retail or customer service experience may be an advantage but is not always required.

3. Will I handle online shopping and e-commerce concerns?

Yes. Depending on the assigned retail account, you may assist customers with online orders, delivery updates, order cancellations, payment concerns, returns, refunds, and product availability.

4. What is the salary for this Retail Account Customer Service Representative position?

Qualified applicants can earn up to ₱26,000 per month, depending on their qualifications and the assigned retail account. Performance-based incentives may also be available.

5. Is this an onsite or work-from-home Retail Account job?

This is an onsite position. Applicants should be willing to work at one of Bellsoft Global's Metro Manila locations.

6. Is paid training provided?

Yes. Bellsoft Global provides paid training starting on Day 1, including retail account processes, customer service best practices, and system navigation before you begin handling live customer interactions.

Apply Today

Looking for Retail Account jobs, Retail Customer Service Representative jobs, e-commerce customer support jobs, or BPO jobs with no experience required?

Bellsoft Global welcomes newbies and experienced applicants who are ready to learn, grow, and build a career in retail customer service.

More accounts and locations are also available on our website.

Apply today and start building your future with Bellsoft Global.